1. Introduction
ntroduction HeadLiner Transport (website URL: https://headlinertransport.com) values your trust and is committed to protecting your privacy. We are a Canada-based transportation and logistics company offering services across North America. Please read this Privacy Policy carefully. By using our services, you consent to the terms outlined herein.
2. Data Collected
We are based in Canada, with servers hosted in North America. Our hosting provider ensures your data is securely stored and complies with applicable privacy regulations, including GDPR.
Registration Data
When you register on our website, we collect your username, email address, and any other personal information you provide in your profile. You can view, update, or delete your data at any time (except your username). Admins can access this data for support purposes.
Purchase and Service Data
For service inquiries or support, we may collect relevant purchase information, billing data, or transportation service details, stored securely to assist with your requests and ongoing service needs.
Support Data
Support tickets submitted through our website are managed through our secure third-party system. We only collect information you choose to provide and require your consent before submission.
Comments
If you leave comments on our site, we collect the data in the form, your IP address, and browser information to aid in spam detection.
Contact Form
Information submitted via our contact form is sent directly to our business email. This data is used strictly for service and support and is never shared or used for marketing without your permission.
Analytics
We use Google Analytics to understand how users interact with our website. This data is anonymized and does not include personally identifiable information. You may opt out of this tracking anytime via Google Analytics opt-out tools.
Use of Personal Data
We use collected data to:
Verify user identity during site use;
Provide technical or customer support;
Communicate updates and service notices;
Prevent fraud and maintain account security;
Personalize your user experience;
Ensure proper site functionality and service delivery.
3. Embedded Content
Our website may include embedded content (e.g., YouTube videos, Facebook feeds). Interacting with this content is the same as visiting the source site, which may collect data, use cookies, or track your interactions. We do not control third-party behavior. Please review their respective privacy policies.
4. Cookies
Our site uses cookies to enhance your browsing experience. These may store user preferences, session identifiers, and analytics data. You can disable cookies in your browser, but some site features may not work properly.
Necessary Cookies Include:
Session IDs (PHPSESSID)
Authentication tokens (wp-auth, wordpress_logged_in)
Admin preferences (wp-settings)
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We do not share your personal data with third parties unless necessary to provide a service you’ve requested (e.g., payment processors or customer support tools). All such providers comply with privacy laws and standards.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
For any questions about this Privacy Policy or your data, please contact us at: info@headlinertransport.com